Room Attendants

Room Attendants

Room Attendants are responsible for cleaning and servicing guest rooms in order to provide a pleasant and comfortable experience for the guests. They need to ensure that all rooms are inviting and clean and they address all guest queries politely and knowledgeably. Besides that, room attendants duties will include ensuring that assigned rooms are fully stocked, cleaned, and serviced to a high standard. They should also be able to resolve guest complaints and queries promptly and in a polite manner.

Room Attendants Responsibities:

- Greeting guests and responding to queries.

- Changing bed linen and making beds.

- Replacing used towels and other bathroom amenities, such as shampoo and soap.

- Sweeping and mopping floors.

- Vacuuming carpets.

- Dusting and polishing furniture.

- Emptying trash containers and ashtrays.

- Restocking beverages and food items in the mini bar.

- Cleaning public areas, such as corridors.

- Reporting any technical issues and maintenance needs.

- Updating status of guest rooms on assignment sheet.

- Returning and restocking cleaning cart at shift end.

Skills and Qualification for Room Attendants:

 >   Interpersonal and communication skills:

• Communicating clearly in order to get the message across to guests and members of other departments
•  Having a positive, calm, and courteous attitude at all times; and
•  Being able to focus attention on guest needs, delivering high levels of customer service.

·     >  Organizational and time management skills:

• Having strong multitasking skills; being able to work in a dynamic, fast-paced environment; and
•  being organized and having excellent attention to detail.

·       >Ability to work independently, as well as cohesively as part of a team.

·       >Highly responsible and reliable.

·       >Committed to providing an excellent service and exceed guests' expectations.

·       >High School graduate or equivalent is preferred.

·       >Previous experience of one year is preferred.